FAQs

FAQs

How is AVaStar different from an AV vendor?

An AV vendor makes money when you buy equipment or hire labor. AVaStar makes money when you understand your situation clearly enough to make good decisions. We own no equipment, employ no crews, and hold no vendor contracts. That’s not a brand promise, it’s the business model, and it’s what makes the advice we give the only fully independent advice available in this industry.

What happens on the first call?

It’s a straightforward conversation about where you are and whether AVaStar can help. No pitch, no presentation, no obligation. If we can answer your question on that first call, we will, and there’s no charge for it. If there’s a fit, we’ll recommend the right service and explain exactly what working together would look like.

Do you work with clients outside of your home markets?

Yes. Above-property consulting, proposal reviews, contract evaluations, and all platform and Academy services are available nationwide. On-site event support is available nationwide as part of a project-based consulting engagement, with advance booking required.

How does AVaStar handle situations where a client already has an AV vendor?

That’s actually the most common situation we work in. Having a vendor doesn’t mean you have an independent check on that vendor. AVaStar works alongside your existing vendor relationship, not against it, giving you the expertise to evaluate what you’re being told, hold your vendor accountable, and make decisions with confidence.

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Every vendor in the room has equipment to sell or crews to staff. Their advice is only as clean as their incentives allow, and in AV, that means the person explaining your contract is the same person who benefits when you sign it.

AVaStar owns no equipment, employs no crew, and holds no vendor contracts. That's not a positioning statement, it's the business model, and it's what makes the advice we give the only fully independent advice available in this industry.

So, when we review proposals, evaluate vendor contracts, and help you build an AV program you actually understand, there's nothing pulling us in any other direction.

Done with you. Not for you.