"We chose AVaStar to improve our bottom line significantly and at the same time provide a more attentive, personalized service to our guests, and we have not been disappointed. Despite adding additional labor cost, we’ve enjoyed an almost 40% year-over-year improvement in profitability in just the first five months. AVaStar has been creative and responsive as we have tailored a program that meets the needs of our hotel and our guests. I can recommend AVaStar with great confidence and say they will be part of the conversation as we search for Audio Visual solutions in all of our hotels in the future.”

The addition of a comprehensive online AV support system, such as AVaStar, will be a welcome addition to many in-house AV shops. With the proper use, it should save time, save money and improve customer service.

In my experience, A/V is often the ugly sister in a hotel’s banqueting operation. No one understands it, and no one really wants to. How well it is controlled – charges posted, inventory managed, and staff scheduled – is far less than perfect in some operations.  A tool that could assist in bringing discipline to an in-house A/V operation should be of real interest to many property operators.