FAQs

FAQs

If you manage events without an in-house AV expert.

We already have an AV company. Why would we need AVaStar?

Your AV company is a vendor. AVaStar is an advisor. Those are different relationships with different incentives. Your AV company benefits when you spend more. AVaStar’s only incentive is making sure you spend right. Most planners who work with us still use the same AV vendor they always have. They just stop signing things they don’t understand.

I don’t have budget for consulting. How do I justify the cost?

The question worth asking is what a bad AV decision costs compared to what good advice costs. A proposal review that identifies an overcharge, a contract negotiation that removes an unfavorable clause, or event-day support that prevents a visible failure, any one of those pays for itself. The free initial consultation is the right place to have that conversation specifically about your situation.

We’ve used consultants before and it wasn’t worth it.

The most common version of that experience is a consultant who was technically deep but not practically useful. AVaStar is built around the opposite approach: plain language, actionable guidance, and advice that’s useful to someone who identifies as a hospitality professional, not a technician. If that hasn’t been your experience with consultants before, we’d rather you find out on a free call than take our word for it.

How is this different from just hiring a freelance AV technician?

A freelance AV technician executes. AVaStar advises. If you need someone to run a camera or set up a projector, a technician is the right call. If you need someone to tell you whether the proposal you’re about to sign is reasonable, whether your vendor is accountable to the right standard, or whether your event budget is being spent well, that’s a different need entirely.

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Every vendor in the room has equipment to sell or crews to staff. Their advice is only as clean as their incentives allow, and in AV, that means the person explaining your contract is the same person who benefits when you sign it.

AVaStar owns no equipment, employs no crew, and holds no vendor contracts. That's not a positioning statement, it's the business model, and it's what makes the advice we give the only fully independent advice available in this industry.

So, when we review proposals, evaluate vendor contracts, and help you build an AV program you actually understand, there's nothing pulling us in any other direction.

Done with you. Not for you.